PRIVACY POLICY

Effective Date: 30th September 2025
Last Updated: 30th September 2025

Who We Are

Hello! I'm Dina, the biscuit artist behind Biskilicious, based in Maidstone, UK. I create artisan biscuits and cookies for all kinds of occasions. Your privacy is important to me, and this Privacy Policy explains how I collect, use, and protect any personal information you provide.

What Information We Collect

When you interact with Biskilicious (through the website, email, phone, or social media), you may provide or we may collect the following personal data:

Name
Contact details (email address, phone number, postal address)
Order and event details
Payment details (processed securely via third-party payment processors)
Any special requirements (e.g. dietary preferences)

We do not knowingly collect personal data from children under 13.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your order or enquiry
Customise biscuits and packaging to suit your occasion
Maintain internal record keeping and accounting
Improve our services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), the legal bases we rely on for processing your information are:

Consent – When you voluntarily provide information or opt into marketing.
Contract – When we process your data to fulfil an order or booking.
Legal obligation – For accounting or tax purposes.
Legitimate interests – To improve customer experience and respond to enquiries.

How Your Data is Stored

Your data is stored securely on password-protected systems and devices. Paper records (if any) are kept in a secure location. We only retain your information for as long as necessary to fulfil your order and meet any legal obligations (e.g. accounting).

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

Third-Party Services

We may use trusted third-party services to:

Process payments (e.g. PayPal, Stripe)
Host the website
Communicate (e.g. via email or social media)

These services only receive the necessary information to perform their role and are expected to comply with data protection laws.

Your Data Protection Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time (where applicable)
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us via the details below.

If you have any questions about this Privacy Policy or how your data is handled, you can contact me:

Email: biskilicious@gmail.com
Location: Maidstone, Kent, UK